Compare Quest Diagnostics and LabCorp pros and cons using consumer ratings with latest reviews. Find the best companies in Hospitals, Clinics and Medical Centers category: LabCorp and Quest Diagnostics, LabCorp vs Millennium Physician Group, Quest Diagnostics vs Davita. (LabCorp only) $15 copay, no deductible: No charge after deductible (LabCorp only) 11: Outpatient Hospital No charge after deductible: 7: 7No charge after deductible: $90 copay after deductible: 7: $90 copay after deductible $90 copay after deductible: $90 copay, no deductible $60 copay, no deductible.
United Health Care (AARP) announced today they were waiving the cost share on Medicare Advantage plans. The following is the announcement:
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- Patient Health Coverage LabCorp Coverage Private Health Insurance LabCorp will bill your health insurance directly. Your health insurance company will determine coverage and payment, as well as the amount for which you are responsible, such as copay or deductible, if any. Medicaid LabCorp will bill Medicaid. Medicare LabCorp will bill Medicare.
- Easy access to schedule appointments, view your results, and pay your bill.
Member’s health is our priority. Recently, we shared news that UnitedHealth Group is taking additional action to directly support people affected by the COVID-19 pandemic by providing over $1.5 billion of additional support for our customers. We wanted to share more details with you.
To help member’s get the care they need, we are waiving cost-share (copays, coinsurance and deductibles) for our Medicare Advantage plan members as follows. Members will have a $0 copay for primary care provider (PCP) and specialist physician services, as well as other covered services (listed below) between May 11, 2020 until at least September 30, 2020. By lowering our PCP and specialist copays to $0, along with our telehealth cost-share waiver, we hope to help make it easier for member’s to access care.
Services included
The following services, if covered by a member’s plan, are eligible for a $0 copay under the cost share waiver, but do not include diagnostic tests and certain other services.
- Primary care provider (PCP) office visits
- Specialist physician office visits
- Physician assistant or nurse practitioner office visits
- Medicare-covered chiropractic and acupuncture services
- Podiatry services and routine eye and hearing exams
- Physical therapy, occupational therapy and speech therapy
- Cardiac and pulmonary rehabilitation services
- Outpatient mental health and substance abuse visits
- Opioid treatment services
The $0 copay applies to services from a network provider and out-of-network services covered by the plan.
Member cost share is not waived for the following services, unless they are related to COVID-19 testing or treatments:
- Lab and Diagnostic tests (radiological and non-radiological)
- Part B and Part D drugs
- Durable Medical Equipment, Prosthetics, Orthotics and Supplies
- Renal Dialysis
- Other services not covered by your plan
Copays, Coinsurance and deductibles for services in the following settings are not waived. Members will be responsible for their share of the cost under their benefit:
- Inpatient hospital and Outpatient surgery or observation services
- Skilled Nursing Facilities
- Emergency, Urgent and Ambulance services
Eligible Members
The cost-share waiver applies to all UnitedHealthcare Medicare Advantage members, including members of Special Needs Plans (SNP) and UnitedHealthcare Group Medicare Advantage plans.
This information is posted on our UnitedHealthcare COVID-19 Health and Wellness page for members. Thank you for being a partner in care to our members during this time.
Fei Yu’s blood work should have cost just $5. So why is she dealing with a collections notice for $500?
Question
I recently had lab work done by LabCorp. I called my doctor two weeks later to get results. The office never received my blood work.
Finally, LabCorp admitted it lost my specimen. By then, my Blue Cross health insurance had expired.
LabCorp not only lost my sample but also sent me a $272 bill. My Blue Cross copay was $5.
I’ve tried to get this resolved, making numerous calls to Blue Cross, to no avail. LabCorp lost my specimen and has now called a collection agency, which wants me to pay more than $500. Can you help?
— Fei Williams-Yu, Dacula, Ga.
Answer
If LabCorp lost your blood, at least it could have lost your bill, too. I mean, come on. If this isn’t a cautionary tale about the dysfunction in our health care system in the United States, I don’t know what is!
Health insurance companies want to stop paying their bills the moment your policy runs out, even when their obligations haven’t expired. I know that from personal experience.
If LabCorp didn’t provide the service, you shouldn’t pay. And even if you should pay, you’d only owe $5.
A lot of things went wrong with this case — most of them entirely unavoidable by you. Let’s look at each one individually.
What to do when LabCorp loses your blood
If LabCorp lost your specimen, you should have returned to your doctor’s office to take a new test. Your doctor should have informed Blue Cross and LabCorp that you needed to redo the test and the reason for it.
It’s unclear from your paper trail if that happened or if you followed the correct steps. It’s possible that with your insurance about to expire, you moved on to a different provider without giving your previous doctor, insurance company and testing service an opportunity to fix the problem.
When my advocacy team circled back with you for more information, you said you’d been in touch with all three parties by phone. Blue Cross had promised to send messages to “supervisors” asking for help. But you never saw any of those emails.
How to handle a complaint about lost blood
We don’t list executive contacts for Blue Cross. It hardly matters — the company exited the Georgia market around the time of your complaint.
Also, the site is a black hole for complaints. I know because I used to be a Blue Cross customer when I lived in Florida. It takes money and denies claims. I’m still unhappy about that $500 ambulance bill when my son broke his arm.
And calling a collection agency? It’s easy to take that personally, but chances are, it’s automatic. No one at LabCorp gleefully pushed a button with the intention of punishing you, although it certainly feels that way.
When you contacted my advocacy team, our executive director Michelle Couch-Friedman, reached out to LabCorp on your behalf. LabCorp apologized, agreed to drop its collection claim and sent you a bill for the correct amount.
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